Retaining current customers is key to your growth

The manager asked the employees why they were losing more business to other competitors yet they worked hard to create new business. Out of every 100 businesses booked last year, 26 came back to renew their insurance policies. A Larger percentage of the 74 customers said they had plans elsewhere and were not interested in our service anymore. Others gave lame reasons not to renew the businesses. Continue reading “Retaining current customers is key to your growth”